At KENOA MAISON, we understand the importance of a reliable and efficient shipping process when it comes to online shopping. That's why we have implemented a shipping policy that ensures your orders are delivered to you in a timely manner and in perfect condition.

Transit, Processing and Order Cut-Off Time:

Our transit processing time refers to the duration it takes for us to prepare your order for shipment. This includes verifying the payment, packing the items, and generating the necessary shipping labels. We aim to complete this process within 1-2 business days.

It's important to note that transit processing time does not include weekends or public holidays. Orders placed on these days will be processed on the next business day.

In addition to transit processing time, we also have an order cut off time. This refers to the time of day when we stop processing orders for the day. Any orders placed after the cut off time will be processed on the following business day.

Our order cut off time is 5:00 pm (Central Standard Time (CST)) . Orders placed before this time will be processed on the same business day, while orders placed after this time will be processed on the next business day.

Once your order has been processed and shipped, the transit time will depend on the shipping method you choose during checkout. We offer various shipping options to cater to your needs, including standard shipping and expedited shipping.

Please note that transit times may vary depending on your location and any unforeseen circumstances that may arise during the shipping process. We work closely with our shipping partners to ensure timely delivery, but we cannot guarantee specific delivery dates.

If you have any questions or concerns regarding transit processing time, order cut off time, or shipping in general, please don't hesitate to contact our customer support team. We are here to assist you and provide you with the best shopping experience possible.

Delivery Terms:

The Canada Postal Service are used for domestic product delivery and we use courier services like FedEx, UPS, DHL for International deliveries.

Payment Method:

KENOA MAISON accepts Vis, Mastercard, American Express, Apple Pay, Google Pay, and PayPal as methods of payment.

Using 128-bits encryption, KENOA MAISON's payment method keeps your information safe. When making an online purchase, verify its safest by checking for a lock icon on your browser's address bar. 

Verify the present condition of you order:

The shipment confirmation email will include you order's tracking number. Please allow 48 hours for delivery confirmation via email. If your order has not arrived after 8 days from the date of the shipping confirmation email, please contact us at info@kenoamaison.com with your complete name and order number. 

Multiple Locations:

When placing an order, you may only provide one shipping address. If you need to have your purchase sent to more than one address, you must place additional orders. If you have any inquiries, you can email us at info@kenoamaison.com.

Shipping Methods:

We offer various shipping methods to cater to your needs. Our standard shipping option is provided by reputable courier services, ensuring secure and prompt delivery. For urgent orders, we also offer expedited shipping, which guarantees faster delivery times.

Shipping Rates:

Our shipping rates are calculated based on the weight and destination of your order at checkout. We strive to provide competitive rates while maintaining the quality of our shipping services. You can view the shipping cost for your specific order during the checkout process.

Shipping Times:

Once your order is placed and payment is confirmed, our team works diligently to process and ship your items as quickly as possible. The estimated shipping time will depend on your location and the shipping method chosen. We aim to dispatch all orders within 1-2 business days.

International Shipping:

We are proud to offer international shipping to customers around the world. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

Custom Charges:

All shipment crossing international boarders are subject to the assessment of duties and taxes imposed by the importing country's government. KENOA MAISON has no control over these charges as they vary between countries. They are your responsibilities. 

 

Order Tracking:

For your convenience, we provide order tracking for all shipped orders. Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

Shipping Restrictions:

While we strive to offer shipping to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to ship to your location, we will notify you promptly and provide a full refund for your order.

Customer Support:

If you have any questions or concerns regarding our shipping policy or need assistance with your order, our dedicated customer support team is here to help. You can reach out to us through our contact page or send an email to info@kenoamaison.com, and we will respond to your inquiry as soon as possible.

Thank you for choosing KENOA MAISON for your online shopping needs. We are committed to providing you with a seamless and enjoyable shopping experience, from the moment you place your order to the moment it arrives at your doorstep.