What sizes are available?

We offer a wide range of sizes for our clothing, including small, medium and large. Please refer to our size chart for specific measurements and guidance on choosing the right size for you.

How do I care for my garments?

To ensure the longevity of your clothing, we recommend following the care instructions provided on the label of each item. We recommend following these instructions to ensure that your garments stay looking their best. In general, most of our clothing can be machine washed in cold water and may be tumble dried on low heat. However, some delicate items may require hand washing or dry cleaning. Please refer to the specific care instructions for each item.

I'm concerned about security of my financial details; Is it secure to shop here ?

Making an online purchase with a credit or debit card requires inputting personal information into an SSL -protected website. After an order is placed, it is encrypted using SSL before being forwarded to the credit card company's secure network for final clearance. KENOA MAISON does not store customers credit card information on its system.

How long does shipping take?

Shipping times may vary depending on your location and the shipping method selected at checkout. Generally, orders are fulfilled within 1-2 business days and our standard shipping takes approximately 5-7 business days for domestic orders. International orders may take longer, typically around 10-14 business days. Please note that these are estimated delivery times and actual delivery may vary.

Do you offer express shipping?

Yes, we offer express shipping for customers who need their orders delivered quickly. During the checkout process, you will have the option to select express shipping. The estimated delivery time for express shipping is 2-3 business days for domestic orders and 5-7 business days for international orders.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on our website.

What if my package is lost or damaged during shipping?

In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or a refund for your order.

Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping rates for international orders will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Can I change or cancel my order?

If you need to make any changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes or cancellations. Please keep the tag, box and packaging that the item came in and request for a refund. Please be aware that you are responsible for returning the item/s at your own expense if you are unhappy with the purchase. Money owed to you will be remitted to you in the same fashion as the original transfer. 

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason, you are not satisfied with your purchase, we offer a 14 days hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for detailed information on how to initiate a return or exchange.

Do you offer wholesale or bulk ordering?

Yes, we offer wholesale and bulk ordering options for certain products. If you are interested in placing a wholesale or bulk order, please contact our customer support team for more information and pricing.

Does KENOA MAISON make custom orders?

Unfortunately, we don't customize our items, they ship as they are.

Do we have a physical store?

Unfortunately not, all transactions are made online through our website.

How can I contact customer support?

If you have any further questions or need assistance, please don't hesitate to contact our customer support team. You can reach our customer service team via email at info@kenoamaison.com or by phone at 1-438-770-2707. Business days are Mondays through Fridays