Thank you for shopping at KENOA MAISON! We want to ensure that your billing experience is smooth and transparent. Please take a moment to review our billing terms and conditions below:

Payment Methods:

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal

Payment Security:

Your payment security is of utmost importance to us. We use industry-standard encryption technology to protect your personal and financial information during the payment process. Rest assured that your payment details are safe and secure.

Order Confirmation:

Once you have successfully placed an order, you will receive an order confirmation email. This email will include the details of your order, including the items purchased, the total amount, and the billing address. Please review this information carefully and contact our customer support at info@kenoamaison.com if you notice any discrepancies.

Order Cancellation:

If you wish to cancel your order within 24 hours, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled, you will be charged for the return postage.

Shipping and Handling Fees:

Shipping and handling fees are calculated based on the weight, size, and destination of your order. These fees will be clearly displayed during the checkout process. The purchaser consents to paying the shipping costs set by the seller. Please note that additional customs duties and taxes may apply for international orders, and these fees are the responsibility of the customer. Please refer to shipping policy page if you have any further inquiries about our delivery procedures. 

Refunds, Returns and Exchange:

We strive to provide you with high-quality products. If you are not satisfied with your purchase, please contact our customer support within 14 days of receiving your order. We will guide you through the return process and provide you with a refund or exchange. Please see our section on refund, returns and exchange for more information.

Sales Tax:

Sales tax will be applied to your order based on the applicable tax laws of your shipping address. The sales tax amount will be clearly displayed during the checkout process.

Legalities:

If there are any health or safety concerns after the goods or services have been delivered to the buyer, the seller is no longer liable. The seller assumes no liability for damage or injury caused by the buyer's possession of the item. Any issue related to such use of the website must be resolved according to the laws of the state or province in which the website owner resides. These settlement procedure could be subjective to revision in the future. 

Privacy Policy:

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and disclose your data.

By completing a purchase on our site, you accept the terms of our billing policy.

If you have any further questions or concerns regarding our billing terms and conditions, please don't hesitate to contact our customer support info@kenoamaison.com. We are here to assist you and ensure a seamless shopping experience.