At KENOA MAISON, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website.

Information We Collect:

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, time zone, and operating system. Additionally, as you browse the site, we also collect information about your browsing behavior, such as the web pages or products that you view, what websites or search terms referred you to the site and how you interact with the site. Additionally, if you make a purchase, we collect personal information such as your name, email address, shipping address, and payment details. We refer to this automatically collected information as "Device Information".

We collect Information using the following technologies:

-"Cookies" are data or text files that are stored on your device (such as a computer or smartphone) when you visit a website. These files contain information that allows the website to remember certain actions or preferences made by the you, enhancing the browsing experience. At KENOA MAISON, we use cookies to improve the functionality and performance of our website. 

For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

-"Log files" are an integral part of our website's infrastructure and play a crucial role in ensuring a smooth and secure online shopping experience for you our customers. These files contain valuable information that helps us analyze and improve our website's performance, troubleshoot technical issues, and enhance overall user experience.

When you visit our website, our servers automatically generate log files that record certain data. This data includes your IP address, browser type, operating system, referring/exit pages, date/time stamps, and clickstream data. It is important to note that log files do not contain any personally identifiable information (PII) such as your name, address, or contact details.

-"Web beacons", also known as tracking pixels or clear GIFs, are small, transparent images embedded in a web page or email. They are typically used by websites and online platforms to collect information about user behavior and interactions. These beacons are designed to track your  activity and provide valuable insights to website owners.

When you visits our online store, web beacons can be used to track various actions, such as page views, clicks, and purchases. This information helps us understand customer preferences, improve website performance, and deliver personalized experiences.

-"Tags", also referred to as tracking tags or tracking pixels, are snippets of code embedded in web pages. These tags collect data about user activity and provide valuable insights into customer behavior. By using tags, we can measure the effectiveness of our marketing campaigns, track conversions, and analyze customer preferences. This information enables us to make data-driven decisions, optimize our advertising efforts, and offer tailored recommendations to our customers.

How We Use Your Information:

We use the information we collect to improve our website and provide you with a personalized shopping experience. This includes analyzing trends, administering the site, and gathering demographic information. We may also use your information to communicate with you about your order, send you promotional materials, and provide customer support. We use the information that we collect to fulfil any orders placed through the site including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. 

We use the device information that we collect to help us screen for potential risk and fraud and generally to improve and optimize our site.

Sharing Your Information:

We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. For example we use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google use your personal information here: https://www.google.com/int/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising:

Behavioral advertising, also known as targeted advertising or interest-based advertising, is a method we use to deliver personalized advertisements to you based on your browsing behavior, interests, and preferences. We may engage in behavioral advertising to enhance your shopping experience and showcase products that align with your interests. This means that when you visit our website or interact with our online advertisements, we may collect certain information about your browsing behavior, such as the pages you visit, the products you view, and the actions you take.

This information is collected through the use of cookies, which are small text files stored on your device. These cookies allow us to track your activity on our website and tailor our advertising efforts accordingly. Rest assured that the information collected is anonymous and does not personally identify you. However, we understand that privacy is a top concern for our customers. Therefore, If you prefer not to receive personalized advertisements, you can adjust your browser settings to disable cookies or utilize the opt-out mechanisms provided by advertising networks.

It is important to note that opting out of behavioral advertising does not mean you will no longer see advertisements. Instead, you may see more generic advertisements that are not tailored to your specific interests.

Do not track:

Please note that we don not alter our Site's data collection and use practices when we see a Do Not Track Signal from your browser.

Your rights:

As an online clothing store, we at KENOA MAISON understand the importance of protecting your privacy and ensuring the security of your personal information. We are committed to being transparent about how we collect, use, and protect your data. In this privacy policy, we outline your rights as a customer and how we safeguard your information.

1. Right to Information: You have the right to know what personal information we collect from you and how it is used. Our privacy policy clearly outlines the types of data we collect, such as your name, email address, and shipping address, and explains how we use this information to process your orders and provide you with a personalized shopping experience.

2. Right to Access: You have the right to access the personal information we hold about you. If you would like to review, update, or delete your personal data, you can do so by logging into your account on our website or by contacting our customer support team. We will respond to your request within a reasonable timeframe.

3. Right to Rectification: If you believe that any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can easily make changes to your personal information by accessing your account settings on our website.

4. Right to Erasure: In certain circumstances, you have the right to request the erasure of your personal data. If you no longer wish to have your information stored in our database, you can request its deletion by contacting our customer support team. However, please note that we may be required to retain certain information for legal or administrative purposes.

5. Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing. If you no longer wish to receive promotional emails or other marketing communications from us, you can unsubscribe by clicking the "unsubscribe" link provided in our emails.

6. Right to Lodge a Complaint: If you believe that we have violated your rights or mishandled your personal information, you have the right to lodge a complaint with the relevant data protection authority in your country.

We take your privacy seriously and strive to protect your personal information in accordance with applicable data protection laws. We encourage you to read our full privacy policy for more detailed information on how we collect, use, and protect your data.

Changes to This Privacy Policy:

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically for any updates or changes.

Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at info@kenoamaison.com or by phone +1 438-770-2707